Shipping & Refunds

Shipping Info

We strive to ship out items within 3-5 business days, but in some instances, it may take longer.

For those who are concerned, nothing on the package will indicate what is inside, unless international orders require that we list what is inside, in which case we will use something vague like ‘clothes’ or ‘shoes,’ depending on your order.

The ‘FROM’ name and address on packages will be the following:

Scarlet Winters
430 George Wallace Dr #236
Gadsden, AL 35903

If you need a more discrete name in the FROM section, please include that “Order Notes” at the bottom of your checkout page!  I can use “FP Company” if needed.

All orders will have a tracking number so you can track your order and know the expected delivery date.

Scarletwinters.com calculates shipping charges based on individual items (by box/package size and weight).  If you order more than one item, the commerce client will charge more than necessary for shipping.  I will refund any shipping charge overage once I have created the shipping label for your order.

Returns & Refunds

We do not accept returns or exchanges.  All sales are final!  All defects on any and all products sold through scarletwinters.com will be disclosed on the individual product pages.  Once your order has been fulfilled and shipped, refunds will not be given for any reason.  Scarletwinters.com will also not be held liable for packages lost through the postal service.  If your package does not arrive within a reasonable time, please contact the post office with the provided tracking number.